Stuck, confused, or found a bug? Contact us with the details below so we can investigate.
The fastest way to reach the DeepLife team.
✉️DeepLifeSimulator@gmail.comSupport, bugs & feedback 💬Join the DiscordTalk to the developer and other players 🔒Privacy PolicyHow your data is handled 📝Release NotesBrowse release notes 📲Download / UpdateGet the newest version on iOSOpen the in-app Store or Settings and tap "Restore Purchases" while signed in with the account used for the purchase — your Apple Account on iPhone and iPad, your Google account on Android. Eligible permanent unlocks and active subscriptions can be restored. Consumable gems, money and spent revives are not refilled by Restore Purchases. For a pack that includes both unlocks and currency, restoration does not re-grant the currency.
Keep the app installed. Load the original character and save slot used for the purchase, then tap "Restore Purchases". If the purchase remains pending, contact support before buying again. Include the product name, approximate purchase time, app version, device model and the exact message shown. You can include a receipt with unrelated details removed. Never send your password, verification codes or full payment-card details. Recovery depends on the transaction and the saved purchase record, so we cannot promise that reinstalling will recover a missing consumable reward.
Make sure you're online and updated to the latest version. The store now retries gracefully if the catalog is slow to load. If it persists, force-close and reopen the app, then email us your device model and its iOS or Android version.
Your progress is saved locally on your device. If a save error appears, keep the app installed and contact support before resetting or deleting data. Deleting the app removes local saves. Restore Purchases restores eligible purchases, not your character, save slots or consumable balance. Do not rely on reinstalling or changing devices to recover a life.
We'd love to hear it. Email DeepLifeSimulator@gmail.com with a short description and a screenshot if you can. Player feedback directly shapes what we build next.
Yes — DeepLife Simulator is live on Google Play, free, in 176 countries. Get it on Google Play. Want new builds before everyone else? Join the Android beta.
Purchases are handled by Apple. Refunds go through Apple at reportaproblem.apple.com. If something went wrong on our end, email us and we'll help sort it out.
Update to the latest version, restart your device, and make sure you have free storage. If a crash keeps happening, email us the exact step that triggers it plus your device model and iOS version so we can reproduce and fix it.